Frequently asked questions
Questions? Kioskheld answers.
Everything important about ordering, delivery, payment and partnering with Kioskheld – clear, direct and without jargon.
Enter your postcode, choose a kiosk, check your cart.
Available delivery and collection options are shown at checkout.
Take your kiosk online and start receiving digital orders.
Quick overview
The most important answers at a glance.
The FAQ is deliberately kept simple. We can easily expand it into a more detailed help page with support topics, payment details and partner onboarding later.
For customers
Ordering from Kioskheld
How does Kioskheld work?
Enter your postcode, Kioskheld shows you available kiosks nearby, and you order snacks, drinks, sweets or typical kiosk products directly online.
Is Kioskheld its own delivery service?
Kioskheld is the ordering platform. Delivery or collection is handled by the respective kiosk or its connected delivery structure.
What products can I order?
Depending on the kiosk, you'll find drinks, snacks, sweets, crisps, ice cream, household items and other typical kiosk products. The range may vary by location.
Why don't I see any kiosk near me?
That means no participating kiosk is currently active for your postcode. Kioskheld is being expanded regionally. As soon as a partner becomes available in your area, they will appear in the search.
How do I pay for my order?
Available payment methods depend on the individual kiosk. Depending on the provider, cash, card payment or online payment may be possible. At checkout, only the payment methods available for that kiosk are shown.
Can I collect my order?
If the kiosk offers collection, this option will be shown during the ordering process. If only delivery is possible, only delivery will be offered.
What happens if a product is unavailable?
The shopping cart is checked before checkout. If a product is unavailable or prices have changed, you will receive a notification and can adjust your order.
For partners
Connect your kiosk with Kioskheld
What does Kioskheld offer my kiosk?
Kioskheld makes your kiosk visible online and enables digital orders without you needing to develop your own platform. You can reach new customers and offer your range in a more modern way.
Do I need technical knowledge?
No. The basic structure is prepared for you. You only need your key data, opening hours, delivery options and your product range. The goal is to make starting as easy as possible.
Do I have to manage the product range myself?
That depends on the chosen setup. The aim is to keep management manageable. What's important is that prices, availability and products are as up to date as possible.
Can I offer both delivery and collection?
Yes. Depending on your setup, you can offer delivery, collection or both. The available options will be shown later in the ordering process.
How do I receive orders?
Orders are processed through the connected system. Depending on the setup, they can come in via the merchant area, a printer or other connected processes.
What does Kioskheld cost?
The pricing model may vary depending on the launch phase and agreement. The goal is a fair model that allows kiosks to go online without high barriers to entry.
How quickly can my kiosk go online?
If master data, opening hours, delivery options and product range are available, a simple kiosk can be set up relatively quickly. The cleaner the data, the faster the launch.
For kiosks and retailers